Congratulations on your new bike purchase! Now that you're out on the road, we're here to support you and keep you rolling. All new bikes purchased from London Bicycle Cafe are covered for one full year from date of purchase under our New Bicycle Warranty. The warranty covers everything on the bike for one full year, and encourages you to keep your bike riding like the day you bought it. Even if you just need some air in your tires, we're here for you.

Warranty services include but are not limited to gear adjustments, brake adjustments, wheel truing, and bearing surface adjustments.  If you bike is under one year old and not working perfectly, give us a call and we'll get you going.

After the first year, don't worry, we are still here to support you. Call us to book an appointment for regular service. 

Returns and Refunds


We will refund or exchange unopened merchandise with an original receipt for 14 days after the date of purchase.

We will exchange unopened merchandise with an original receipt for 90 days after the date of purchase.

We honour all our manufacturers' warranties, please register your product with the manufacturer when you purchase! 

Other Policies

Special orders

The products we sell represent some of the best urban cycling brands in the world. However, our displayed product stock is by no means complete.  Please contact us if you are looking for something specific - we love doing special orders for our customers!


Do you have your sights set on a beautiful new bicycle that is just a little bit out of reach due to tight finances?  To help you reach the bike of your dreams, we can support you with a Layaway Program.  It works like this - place a 25% (non-refundable) deposit on the bike, and then pay off the balance within 90 days and voila! - you have a brand new bicycle!  This is a great option to get yourself into a better equipped bicycle or perhaps allow your family to get the cargobike you have been dreaming of.  Please give us a call if you have any questions.

Trade-In/Consignment Service

Did you purchase a new bicycle from us in the past and are looking to upgrade and don't want the hassle of trying to sell your bike online or deal with strangers? If so, you may want to consider consigning it or trade it in towards a new bike. Each bike will be treated on a case-by-case basis. Trade-ins and consignments will only be considered if the bike was originally purchased here - no exceptions. No mountain bikes, road racing bikes, or mass market bikes will be considered for trade-in. Call the shop for info and ask for Ben.