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General Policies

Canada-Wide Flat Rate Shipping

Canada-wide flat rate shipping is available for select products for $35. This excludes bikes, batteries, trailers, Tern accessories, and liquids over 2 fluid ounces (ie bicycle cleaners). Spend over $200 and this fee is waived. Please reach out to us directly for any questions about shipping.

In Store and Curbside Pick Up

When you place an online order for in-store pickup from us, you can expect a fulfillment email within two business days to notify you that your order is ready for pickup. After that you will receive weekly email reminders until the end of the 4th week at which point we will refund your purchase minus a 10% restocking fee. Please get in touch if for any reason you cannot come pickup your purchase within those four weeks.


Congratulations on your new bike purchase! Now that you're out on the road, we're here to support you and keep you rolling. All new bikes purchased from London Bicycle Cafe are covered for one full year from date of purchase under our New Bicycle Warranty. The warranty covers everything on the bike for one full year, and encourages you to keep your bike riding like the day you bought it. Even if you just need some air in your tires, we're here for you.

Warranty services include but are not limited to gear adjustments, brake adjustments, wheel truing, and bearing surface adjustments. If you bike is under one year old and not working perfectly, give us a call and we'll get you going.

After the first year, don't worry, we are still here to support you. Call us to book an appointment for regular service.

Returns and Refunds

We will refund or exchange unopened merchandise with an original receipt for 14 days after the date of purchase (see exclusions below).

Opened merchandise in new condition will be issued store credit up to 30 days after the date of purchase.

We honour all our manufacturers' warranties, please register your product with the manufacturer when you purchase!

All bikes (and trikes), discounted items, and custom orders are final sale.

Special orders

The products we sell represent some of the best urban cycling brands in the world. However, our displayed product stock is by no means complete. Please contact us if you are looking for something specific - we love doing special orders for our customers!

Please note that special orders require a 50% non-refundable deposit. If for any reason you decide you don’t want the item anymore, the deposit is non-refundable.


Do you have your sights set on a beautiful new bicycle that is just a little bit out of reach due to tight finances? To help you reach the bike of your dreams, we can support you with a Layaway Program. It works like this - place a 25% (non-refundable) deposit on the bike, and then pay off the balance within 90 days and voila! - you have a brand new bicycle! This is a great option to get yourself into a better equipped bicycle or perhaps allow your family to get the cargobike you have been dreaming of. Please give us a call if you have any questions.

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